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	<title>Publica Blog &#187; Chris Daffy</title>
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		<title>Despre modul in care experientele influenteaza loialitatea consumatorilor de Chris Daffy &#8211; ep. 2</title>
		<link>http://blog.publica.ro/2010/02/22/despre-modul-in-care-experientele-influenteaza-loialitatea-consumatorilor-de-chris-daffy-ep-2/</link>
		<comments>http://blog.publica.ro/2010/02/22/despre-modul-in-care-experientele-influenteaza-loialitatea-consumatorilor-de-chris-daffy-ep-2/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 09:07:12 +0000</pubDate>
		<dc:creator>Bogdan</dc:creator>
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		<description><![CDATA[[puteti citi prima parte a articolului semnat de Chris Daffy aici] OOF-uri E evident ce inseamna OOF. Apare atunci cand experienta clientului este sub asteptarile sale sau atunci cand nu obtine ce i s-a promis. Formula este urmatoarea: OOF = BINE &#8211; 1 Si acestea pot fi memorabile si adesea imposibil de uitat (uneori mai [...]]]></description>
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		<title>Despre modul in care experientele influenteaza loialitatea consumatorilor de Chris Daffy &#8211; ep. 1</title>
		<link>http://blog.publica.ro/2010/02/15/despre-modul-in-care-experientele-influenteaza-loialitatea-consumatorilor-de-chris-daffy-ep-1/</link>
		<comments>http://blog.publica.ro/2010/02/15/despre-modul-in-care-experientele-influenteaza-loialitatea-consumatorilor-de-chris-daffy-ep-1/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 13:23:44 +0000</pubDate>
		<dc:creator>Bogdan</dc:creator>
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		<description><![CDATA[Se vorbeste foarte mult despre experientele consumatorilor. Rar se intampla sa deschizi o revista de business, o carte recenta despre customer service sau chiar un raport anual de activitate, si sa nu fie mentionat macar o data acest concept. Dar la intrebarea „Cand devine un produs sau un serviciu o experienta?”, foarte putini oameni vor [...]]]></description>
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